多项选择题
A.System Monitoring
B.Operations Implementation
C.Incident and Problem Management
D.Change Management
E.Operations Plan
F.Project Close Out
单项选择题 Conductingaprojectkick-offintheplanphaseprovideswhichofthefollowingcustomerbenefits？Selectexactly1answer（s）fromthefollowing：（）。
单项选择题 Inthedesignphase，whichservicecomponentprovidesthecustomerwithacomprehensivedesign？Selectexactly1answer（s）fromthefollowing：（）。
单项选择题 Whichofthesephasesinvolvesensuringthatanewsolutionhasbeenintegratedwithoutdisruptingtheexistingnetwork？Selectexactly1answer（s）fromthefollowing：（）。