单项选择题 Intheplanphase，networkreadinessassessmentaddresseswhichcustomerneed？Selectexactly1answer（s）fromthefollowing：（）。

多项选择题 WhichthreebestdescribethecustomerbenefitsoftheCiscoLifecycleServicesapproach？（）

单项选择题 Whichofthefollowingbestdescribethecustomerbenefitsofchangemanagementintheoperatephase？Selectexactly1answer（s）fromthefollowing：（）。