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计算机考试试题及答案解析

单项选择题

AnorganizationwantstocollectanaccountnumberfromacustomerviaIVRprompting.Then,usingakeystrokemacro,theywanttopoptheaccountnumberintotheaccountnumberfieldintheagent‘sCRMdesktopapplication.ThekeystrokemacrowillalsoinitiatetheCRMdesktopapplication,executingadatabaselookupfromtheCRMDatabaseservertoretrievethecustomerrecord.Assumingtheorganizationwantsthelowestcostsolution,whatproductdoesthisorganizationneedforthiscapability?（）
A.IPCCExpressStandard
B.IPCCExpressEnhanced
C.IPCCExpressPremium
D.IPCCEnterprise
E.IPIVR
A.Then,usingakeystrokemacro,theywanttopoptheaccountnumberintotheaccountnumberfieldintheagent‘sCRMdesktopapplication.ThekeystrokemacrowillalsoinitiatetheCRMdesktopapplication,executingadatabaselookupfromtheCRMDatabaseservertoretrievethecustomerrecord.Assumingtheorganizationwantsthelowestcostsolution,whatproductdoesthisorganizationneedforthiscapability?（）
A.IPCCExpressStandard
B.IPCCExpressEnhanced
C.IPCCExpressPremium
D.IPCCEnterprise
E.IPIVR
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